About the project

Period:

Winter – Spring, 2020

Client:

Name withheld at client’s request

Services:

  • Pre-modernization assessment
  • Current state process documentation

Scope of Work

This market leading commercial plumbing company, in business for nearly 100 years, recognized the need for modernization and business transformation. While they remained competitive and had a great reputation in the New York Tri-State region, they began to see revenues shrink as the competition upped their game. Unsure of where to start, the company reached out to a “Big 4” consultancy who turned them away when they did not meet their new client acceptance criteria.

One 8 & Company was engaged to help this company figure out what they needed help with and to articulate the requirements.

Process

We started this project with a very traditional discovery > analysis approach, looking at core business functions and processes, and examined maturity across the operational, functional, and technology stacks. We delivered a summary current state process map and detailed recommendations on starting and completing an effective transformation.

  • Process Documentation
  • Functional, Organizational, and Technology Assessment
  • Business modernization/transformation findings and recommendations

Result

This client is at the very beginning of their transformation journey, and One 8 & Company continues its efforts to help this company improve. For this “Phase 0” work, the client was happy with the results and is closer to launching their transformation project, although work remains to be done before real transformation can occur. Watch this space for additional updates!

  • Current state knowledge
  • Transformation road map
  • Findings and recommendations

Conclusion

You may think you’ve got your digital presence covered, but only a professional will be able to assess your current state and tell you what you’re missing. In this case, a dated but passable website was not properly secured and was unlisted on any search engines, so nobody could find the site. In this customer’s case, and in most of them, they recovered their investment in the website with the first piece of additional business booked, a great success story!

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