Restaurant Owner's Benchmark Survey

2021

Thank you for taking part in One 8 & Company's 2021 Restaurant Owner's Benchmark Survey. The survey is designed for restaurateurs to evaluate their business across 14 key areas:

Expect the survey to take 15 to 20 minutes to complete. Please take your time and answer every question honestly; the quality of your results are only as good as the data input.

At the end of the survey you will be given the opportunity to access the survey results so that you can compare your own replies with those of others to help you identify areas for improvement. Don't worry: Your identifying information will be kept private. When enough results have been received, One 8 & Company will compile the results and publish our findings, as well as publish a white paper that summarizes the results and provides guidance for improving restaurant operations and performance in the post COVID19 era. You will gain access to these assets as well. Thanks again for participating!

To get started click the NEXT button below.

Part 1: General Satisfaction Survey

For each category in the left column, select your satisfaction level.

Part 2: Front of the House

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 3: Customer Experience

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 4: Back of the House

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 5: Staffing

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 6: Facility

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 7: Operations

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 8: Menu

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 9: Online Ordering

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 10: Reservations

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 11: Point of Sale System

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 12: Sales and Marketing

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 13: Website

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 14: Technology, Data, & Communications

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Part 15: Management

For each item in the left column rank yourself where 1 is poor and 5 is outstanding.

Congratulations & Thank You!

You've completed the survey. Please complete the following items to gain access to the results. Remember, your information will NOT be published with the results. If you prefer to remain anonymous just click the submit button below.