Client
Artie’s Fish Market & Grill
4257 Austin Boulevard
Island Park, NY 11558
Time
Fall 2020 – present
Services Provided
- Toast POS implementation and optimization
- Front/Back of the house operations documentation
- CAS scale setup and integration
- Menu design
- Graphic design
- Peak period order fulfillment
- Online ordering setup
- Reservations system
Summary
This 40 year old, legendary Long Island restaurant shut its doors in 2018 following the death of the original owner, Artie Hoerning, but in 2020 local businessmen Scott and Arthur Horak decided to buy the business and re-open it, true to the original Artie’s, but modernized with the latest equipment and technology. One 8 & Company was engaged to perform research and selection of a Point of Sale system, then was engaged to stand up and optimize the system. The team continued working with Artie’s across all areas of the restaurant, defining the operations manual and standards for the market, the restaurant, take out ordering, holiday fulfillment, and much more.
Process
The restaurant was already under construction and nearing its soft opening date when we were engaged. Starting from a blank slate we evaluated three market leading POS systems, helped the client choose one, and began the process of setting up and configuring the system to the client’s specification. Our engagement was extended and expanded to include oversight of all restaurant operations during the key pre-opening and soft-opening periods, and continues to this day in an advisory function.
One 8’s solution included:
- POS research and selection
- Front of the house operations
- Back of the house operations
- Kitchen operation optimization
- Menu design
- Logo design
- Phone system installation
- General business advisory services
Results
A very happy client with a very successful opening during a very difficult time. Artie’s opened on schedule and is exceeding revenue expectations, outpacing the best growth projections.
- Thousands of social media followers
- 5 star YELP! rating
- Outstanding food (although we can’t take credit for that.)
Conclusion
Opening any business is complex, but success comes to those who bring in the right people for the right jobs, and the folks at Artie’s did that with every trade and every supplier. The facility is beautiful, the food is awesome, and even though the crowds love how it was all kept true to the original Artie’s, we know what was done behind the scenes and under the covers: A highly connected, very technology enabled fish market and restaurant. Our work continues at Artie’s, and your plans should include a visit.
